Last Updated: 12 Dec, 2024
Information We Collect
1.1 Types of Data We Collect
“Personal Data” means any data that allows someone to identify or contact an individual data subject, including, for example, name, address, telephone number, email address, as well as any other non-public information that is associated with or linked to any of the foregoing data. “Anonymous Data” means data that is not associated with or linked to your Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons. We collect Personal Data and Anonymous Data, as described below.
1.2 Information You Provide Us
Account Information: When you sign up for an Account, we may require certain information such as your full name, organization, phone number, email address(s), and password. You may optionally choose to sign into Vouch using a third party (e.g., your Google login).
Profile Information: To help improve your experience or enable certain features of the Services, you may choose to create a profile including information such as your name, photo, email, phone, URLs, physical address, instant message handles, dates, job title, gender, bio, and interests.
Referrals: When you use Vouch to refer our Services to others, we will collect and use any contact information you choose to provide.
Payment Information: Some of our Services require payment. We may use third-party service providers such as Stripe to collect all information necessary to complete the transaction.
General Communication: If you contact us, we will collect information such as your name, phone number, email address, as well as any other content you provide.
Additional Information: You may otherwise choose to provide us information when you fill in a form, conduct a search, update or add information to your Account, respond to surveys, provide feedback, request support, or use other features of our Services.
1.3 Information We Receive from Your Use of Our Services
Your Contacts: We provide a variety of Services that enable you to manage contact information that you provide to us as part of the Services. Contacts may include details such as names, email addresses, phone numbers, URLs, and other information.
Relationship Information: We may collect and infer relationship information based on the details in your Contacts, Connected Services, communication metadata, and appointment data.
Location Information: We may collect information about your precise or approximate location through IP addresses or GPS data.
Usage and Device Information: We may collect information from applications and devices you use to access our Services, such as log data, cookies, device information, and usage data.
1.4 Information We Receive from Third Parties
We may receive information that others provide about you when they use the Services, obtain information from other sources (e.g., public APIs), and combine it with information we collect through the Services.
How We Use Your Information
We use, store, and process information, including Personal Data, to provide, understand, improve, and develop our Services, create and maintain a trusted environment, and comply with our legal obligations. Specifically:
Provide, Maintain, and Support the Services: To deliver the Services, honor our Terms of Use, and facilitate secure Account management. This includes enabling features such as connecting leads to trusted customers within their network to facilitate recommendations and improve sales conversions.
Improve, Personalize, and Develop the Services: To troubleshoot errors, conduct research, and develop new features tailored to enhance the social proof-based network effects of Vouch.
Advertising and Marketing: To send marketing communications, suggest referrals, and administer promotional activities related to customer advocacy and lead engagement.
Combine Contacts Across Users: To enhance features like deduplication and contact enrichment through shared user data while maintaining privacy.
Create Anonymous Data: To analyze and improve Services without identifying individuals.
How Information is Shared
We may share your information in the following ways:
With Your Consent: When you authorize sharing or connect third-party applications.
Between Users: To enable collaboration between users in the context of customer advocacy and lead referrals within Vouch’s network.
Compliance with Law: To comply with legal obligations or prevent harm.
Service Providers: With third-party providers for technical and operational support.
Corporate Affiliates: Within our family of companies for Service delivery.
Social Media Platforms: For marketing purposes where permissible.
Business Transfers: In case of mergers or acquisitions.
Aggregated and Anonymized Data: For lawful purposes such as market analysis.
Data Rentention
We retain your information as long as necessary for Service performance and legal obligations. Users may request data deletion, but residual copies may remain in backups or disassociated from identifiers.
Data Protection
Security: We implement safeguards like encryption and access controls to protect Personal Data.
International Operations: Data may be processed globally, subject to local laws.
Your Rights
Email Choices: Opt out of promotional communications.
Access, Correction, and Deletion: Manage your data via Account settings or by contacting us.
California Privacy Rights: Request disclosures about data shared for marketing.
Policy for Children
We do not knowingly solicit information from, or market to, children under the age of 13 years. If we learn that we have collected personal information from a child under the age of 13 years without verification of parental consent, we will delete that information as quickly as possible. If you become aware of any data that we may have collected from any children under the age of 13 years, please contact us at the address provided below. No. 502, Sharada 4S, 22nd Cross Road, Sector 3, HSR Layout, Bengaluru – 560 102, Karnataka
Changes to this Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by updating the “Last Updated” date of this Privacy Policy. We encourage you to review this Privacy Policy periodically to be informed of how we are protecting your information.
Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at corp@vouch.social